We've been busy over the last 12-months exploring the issues and disputes consumers find themselves in up and down the country, in fact so busy our research incorporates an analysis of 146,536 unique consumers and the legal issues and disputes they have and expressed to our research team.
Meanwhile, our legal research built and developed our understanding of consumers needs and demands, our development team have been working excessively to understand the capabilities and limitations of machine-learning natural language processing technologies to deliver something new in the state-of-the-art.
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IFF Research: Market study into the supply of legal services in England and Wales - Consumer Findings 2016
"A general lack of knowledge about legal services and subsequently a lack of confidence among consumers in their ability to assess the quality of legal advice."
Competition & Market Authority: Legal Services Report 2016
"The Federation of Small Businesses (FSB) in particular flagged the knowledge gap as 'perhaps the most serious' issue facing the sector."
Traditional Consumer Journey
Legal Utopia has initiated one of the largest collaborative research projects into client interpretation and expression of legal problem identification in the UK. The project, funded jointly by Legal Utopia and the European Regional Development Fund is being undertaken in collaboration with the University of Westminster using academic and industry expertise in AI and Law.
The collaborative research project, which has been approved by the University of Westminster's Ethics Committee, operates under a strict Data and Ethics Framework Protocol ensuring research practices, data compliance and security are adhered to and maintained at the highest standard. We only use authoritative and anonymised data from non-profit and for-profit data partners from across the UK to contribute to our data repository.
This exciting and extensive research study is anticipated to be published in 2020.
Legal Utopia successfully applied for funding via the KEEP+ Scheme delivered by Anglia Ruskin University from the European Regional Development Fund providing additional capital to finance our collaborative research and development project between the University of Westminster and Legal Utopia Limited.